One aspect of family lawyers that many people do not appreciate is that they are a business in the same way that their local restaurants, car repair centres and retail stores are all businesses. When we say “people” we are referring mainly to those who have never employed a family lawyer. However, and sad to say, we also have to include some family lawyers who, for whatever reason, forget they are running a business.
The consequences of that can range from slight to severe, and by severe we mean that the very existence of their business is put at risk. Some of the specifics can include not having an organised office, failing to ensure the finances of their family lawyers business are sound, and worst of all, not appreciating that each client is a customer who should be offered the best of service at all times
Whole libraries of books have been written about customer service and countless video courses seek to teach the subject. We are sure you treat all your clients well, but also know that anything else which could be included in the service you and your employees provide clients can only enhance their experience. As such here are five customer service principles that you should ensure are applied by all who work in your family lawyers business, including yourself.